How to process a return

Your Herff Jones Cap and Gown rental apparel return is being coordinated by Flat World Global Solutions. Please note the following return instructions:

  • Following your event, repack your rental apparel for return in original cartons.
  • Use the return portal to verify your return information and print a FedEx return label.
  • All returns will be scheduled no earlier than the next business day.
  • Use the portal for rental gowns returning to Champaign, IL only. Contact Flat World for all other returns.
  • For questions about your order, please contact Herff Jones by calling 800-837-4235.
  • You can contact Flat World direct by email at for all your return questions.

Find an Order

Enter one order number and the zip code the order was originally delivered to below.

Don't know your order number?

Print Home Ship return label here